It started with a San Francisco Chronicle story by Kevin Fagan in April revealing there are only 200 working phones left in San Francisco. It continued with Tuesday’s moving tribute in the Chronicle to some of our favorite surviving Bay Area phone booths. And it ends (or is this just the beginning?) with this reader-submitted gallery of the greatest phone booths of the Bay Area.
Justin Keane, chief operating officer of Pacific Telemanagement Services (PTS), a nationwide company that maintains pay phones and Internet kiosks in retail chains, government buildings and major airports like Boston Logan, Chicago O’Hare and Los Angeles International, talks about how PTS increased productivity and efficiency with workforce management, a field service management solution. Below is his approach to driving excellence in the organization.